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-   -   Samsung Sued Over Blu-ray Players That Won't Play All Discs ( 02-12-2008 05:28 PM

Samsung Sued Over Blu-ray Players That Won't Play All Discs
A class action lawsuit was filed last week by a group of consumers upset with Samsung because their Blu-ray players didnít play every Blu-ray disc on the market. The suit alleges the players were defective and that Samsung was fully aware of the problem. The group is seeking at least $5,000,000 in damages.

The only player that is reportedly able to play every Blu-ray disc on the market is Sonyís Playstation3 game console, yet even that player has run into some glitches with reviewers.

Early Samsung players, tested by had issues with playing discs. Some of these issues were corrected by multiple firmware upgrades. However, the Samsung BDP-1000 in the Reference System simply failed upon receiving one of these frequent upgrades. Without the upgrades, load times were slow and compatibility was a significant issue. With the upgrades some of the problems were solved, however it was a firmware update that ultimately and fatally injured our player.

Today, many of the home video reviewers use newer Samsung players with mostly successful results when playing the newest and most feature laden Blu-ray titles. This fact likely comes as little solace to those who bought first generation players to find they won't play many of the most sought after discs. To compound issues, Samsung can be difficult to deal with for support thus leaving some consumers feeling as if the courts are the only place they can get a fair deal.

If this suit is successful, expect other copycat filings for other players by consumers.

by: Jerry Del Colliano

kennyt 02-12-2008 08:51 PM

Re: Samsung Sued Over Blu-ray Players That Won't Play All Discs
I got my BDP-1000 to play every disc when it was current on firmware, even POTC and the likes.

I know of the toasting on one,and some problems with others, but FWIW I have always been able to make every incarnation of Samsung players work (with appropriate firmware) every time and with every disc, so from my experience I don't see a successful lawsuit, but then again, I am a doctor, and not an attorney and I really can't say much for their practice or ethics.

TheMoose 02-12-2008 09:03 PM

Re: Samsung Sued Over Blu-ray Players That Won't Play All Discs
I'm wondering when they examine the players if they'll find out they never got a firmware update?

deacongreg 02-13-2008 07:31 AM

Re: Samsung Sued Over Blu-ray Players That Won't Play All Discs
Well, kennyt and TheMoose,

This only confirms all I have been saying about the craziness of the format war, and firmware updates. According to our administrator, it was a firmware update that hurt one of the players. There is nothing that anyone can say to me now, about the simplicity of just playing a movie, and not being able to do so.

Yet, we wonder why people are on the fence, or are unwilling to become early adopters. kenny, even yourself and Andrew got frustrated with Blu-Ray, and leaned more to HD DVD, simply because the players just seemed to work.

And TheMoose, this is not an indictment on Blu-Ray, but to expect or want to deal with these issues to me is crazy. Now we have this suit. If the mainstream, regular consumer knew about all of this, you would never get them to come across.

At some point, SONY, Toshiba, Philips, all companies and organizations really need to get there act together. If for no other reason to save all the confusion and doubt,, that they continue to create in this industry. We have the i-pod, HD, the SlingBox, The Logictech Transporter, all this wonderful technology, and seemingly can`t do a dag on thing to make it simply to use and enjoy for everyone.

Come on now, can`t we all get along?

busyhands 02-14-2008 09:08 PM

Re: Samsung Sued Over Blu-ray Players That Won't Play All Discs
You got that right, Greg. I am very interested in the technology, but I absolutely refuse to buy a buggy computer to play new media when my old optical media (no computer required) works just fine.

I have to debug buggy computers all day long and have no interest in doing the same thing at night just to watch a movie. Until they can get their sorry acts together, the HD formats will not get any business for me. The hassle-to-improvement ratio is just too far out of balance at present.

kennyt 02-15-2008 04:21 AM

Re: Samsung Sued Over Blu-ray Players That Won't Play All Discs
Well, in defense of the firmware updates.... can't believe I am defending them, BUT.

I have heard of machines going down with firmware updates, I don't know what happened, but they are really clear in the directions to not allow any alterations in power. I usually run mine only on clear days and now on a system with battery backup, so possibly this was the cause?

Initially, some Blu-ray discs wouldn't play without firmware updates, yes it was a huge PITA, but nowadays, my players work fine and play everything I throw at them. Ironically, the only time a firmware update did anything bad to one of my players is was an update to my Toshiba HD XA2 that now WON'T play a disc (OK, it was an early HD DVD porn, but it used to play before the update).

I am more frustrated by the painfully long load time for menu's, come on guys, you make me wait to load I don't know what and then suffer through all the trailers, OK, it's alright for new films, but when I've already seen all the films they are showing, it's annoying.

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