Re: Badder Santa coming 11/20/2007!
I know they have expanded centers, I for one have one right here in Tampa so my movies frequently are received in one business day. As for the losses, the mail lost my copy of Spin City, they ate it, in fact they never tried to charge me for it! Many times my returns have been late and they only once in eight years put a hold on my account. I have reported my mailman several times for his incompetence, and that was more than enough for them to not ever harass me again!
...as for someone to talk to, most internet based companies no longer have anyone manning phones, too costly, so you are spot on there!
Ken Taraszka, MD