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Old 11-18-2007   #4
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kennyt's Avatar
Join Date: May 2007
Location: Florida
Posts: 2,422
Default Re: Service, above all could save the high end audio industry

I once bought a pair of Linn AV5140's from a local dealer. they made me pick them up.

I asked three times if I had everything, to which they always replied 'yes'. Well, when I got home they hadn't given me the bases which come in a separate box! I told them I asked three times if this was all, and could they deliver them. Not only did they tell me I never asked, but refused to deliver them to me! They are 45 minutes away, so I got to go there twice in one day, once during rush hour to get my new speakers.

I haven't set foot in that shop since!
Ken Taraszka, MD
Associate Editor
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