Re: Service, above all could save the high end audio industry
I once bought a pair of Linn AV5140's from a local dealer. they made me pick them up.
I asked three times if I had everything, to which they always replied 'yes'. Well, when I got home they hadn't given me the bases which come in a separate box! I told them I asked three times if this was all, and could they deliver them. Not only did they tell me I never asked, but refused to deliver them to me! They are 45 minutes away, so I got to go there twice in one day, once during rush hour to get my new speakers.
I haven't set foot in that shop since!
Ken Taraszka, MD