Re: TiVo Series 3 Remote Codes for Runco CR-32HD?
Runco pretty much tops the list for customer service, and makes a great product to boot. Top it off with them being super good people and it is a company in the top 0.01% of the business. Glad to hear they got you corrected, if you have further issues, I would encourage you to look into the Harmony remotes, I own four of them and they are the best supported remotes I have found to date. I suspect they would also solve you problem, and they are cheap!
Ken Taraszka, MD