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Old 08-19-2010   #21
New Member
Join Date: Aug 2010
Location: macrylinda1
Posts: 1
Default Re: Learning to hate DirecTV more and more

Originally Posted by TheMoose View Post
That's what I was thinking you'd have to do, the TiVo's are Mpeg2 & the new HD channels are Mpeg4 as is the HR20 HD-DVR's.

If you call customer retention & raise a stink about the problems you've had you may get a better deal on the HR-20's.
I just switched to DISH NETWORK a few months ago. I had called Directv to see what I had to do to get an HD DVR and they stated that it would cost me $199.00. I have been a customer for 12 or more years. New customers get these for free. I was told I could upgrade to DVRs in all my rooms one at a time for free every six months (they just wouldn't be HD DVRs). So I said OK and they sent my first upgrade.

A few months later I decided to switch to DISH and canceled my service. They are now billing me for $250 for early cancellation. I have since found out that with the "FREE" upgrade also committed me to a new 2 year contract that no one told me about. They now state that it was a "verbal agreement". They must have said it under their breath. I had been a customer for years!!!

How's that for good customer service.

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