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Old 04-30-2010   #1
ww927bin
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Join Date: Mar 2010
Posts: 14
Default unable play Avatar blu ray

I'm not able to play the Blu Ray copy of Avatar on my Samsung BD-C5500. I get a red screen that tells me to upgrade my firmware. However, I have the latest copy of the Samsung firmware. I contacted Samsung's support via the live chat on their website and they acknowledged that numerous customers had complained about the same issue. However, they told me that I should try with another copy of the disc and it should fix the problem. This makes no sense to me. They have yet to acknowledge they need a firmware update even though multiple people are having the same problem.
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