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Old 02-03-2009   #15
ChiefTK
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Join Date: Feb 2008
Location: Southeast Kansas
Posts: 51
Default Re: Learning to hate DirecTV more and more

Quote:
Originally Posted by Ramble On View Post
That is the question. Why does it seem like there is always this brick wall and no matter what evidence/proof you have that they are stealing from you, there is a response to everything? Why do they need my money more than I do? Is it because they lose customers on account of them not caring? And how are they legally able to take our money like that and there is literally nothing we can do short of a class action law suit which I am mere steps from attempting. Its not fair, its extremely frustrating and for what? So I can watch movies from outer space? How is it that not one single person you talk to there cares enough to just give in? Oh right, because THAT would represent customer service. They literally do not care. I don't mean they fake it, not even that. They pretty much just say "We have absolutely no interest in keeping your business or making you feel better about the awful situation we have put you in, because we can just take your money and keep it, so... f*** you, g'night."

Gotta love it! I need to find out more about class action lawsuits...
DirecTV exhibited no hesitation in filing thousands of lawsuits when, in conjunction with FBI and Canadian law enforcement, records were seized and credit card purchases could be tracked to those buying the Su2 coded looper devices.

DirecTV representatives quote pricing that isn't honored after equipment is installed, their promotional campaigns are misleading, and their billing and business practices can be deceptive. Add to this less than stellar experience the fact that any technical assistance requires an endless wait on hold, followed by another endless wait if advanced assistance is required, a class action lawsuit might just be in order.
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