Originally Posted by pfslai
If it's firmware issue I can understand. Ribbon breaking off because it's too tight??? Also a year or so ago one of their new preamps being reviewed by stereophile had a volume control knob issue...this also happened to my several years old 380 volume control knob too.
The ribbon issue is admittedly a strange one. My 502 was shipped twice by UPS -- once to the dealer and then to me -- and arrived with the outer box slightly crushed and with a hole on one side and yet my unit was perfect -- no broken ribbons. How did two other 502's suffer a different fate? I don't know but it would seem not to be a design flaw or else mine certainly would have suffered the same breakage. Seems like the other units were handled extremely carelessly by the delivery people.