Originally Posted by JerryDelColliano
I had a unit go bad on me (one of the first units ever which went from reviewer to reviewer) and Pure Power was awesome with customer service. They sent me a new box at no cost (not everybody does that) and replaced the unit for me. I would give them an A+
That is because they now who you are and you are a reviewer not a customer
A bad review would hurt their business. They are smart business people just have really bad customer service!!