Originally Posted by Robbie
Purchased my Samsung bd -up5000 3 weeks ago.
If you purchased the player less than 30 days ago, most retailers will allow you to return it. That might be your best bet, given all of the terrible reviews and numerous problems reported with this player. Don't expect Samsung to provide much support now that it has been discontinued. (You might want to take a look at the new Panasonic DMP-BD50, which looks very promising.)