Originally Posted by kennyt
Usually the company will send you a hard copy if you contact them, at least SOny and Toshiba have for many.
As for that film, maybe your player is just not interested in wasting your time on it! The movie is lame, with the exception of the air gun, it's pointless and boring..... Just my 0.02...
I had the exact same problem w/ my HD-A2. Toshiba sent me a disc with the current F/W update on it w/in ~ 3 - 5 days from my original phone call, and I did not have to pay for the disc or shipping.