Originally Posted by BMW
Hi I am new to this forum. For the last 2 years I have owned and loved a kds60xbrl. When hearing of Sony's withdrawl from the market and the excellent reviews of the kdsr70xbr2, I frantically tried to track one down in LA. I finally found one in San Diego, went the distance and got it. However, all is not well. The box kinda of looked like it had been around the block and had probably had been repacked. My picture suffers from noise, some motion problems and maybe type of focus problems. Qualex a sony rep replaced a circuit board by diagnosing he problem on the phone. Still have problems. Would love to get a new one, but I don't know where to get one. Does anybody know who can properly fix this problem of where to get a new one?
Thanks so much, BMW
Find a Repair Center that is authorized by Sony nearby. Have them pick up the unit and run tests on it. If they can't repair it they should replace it for you.