Tuesday, 11 October 2011
Netflix has been changing a lot over the last few months, and most of these changes have been for the worse as far as the general customer base is concerned. The new PC user interface is inconvenient, and the price change was upsetting, but splitting DVD and streaming into two different services was the straw that broke the camel's back. Netflix customers took to the internet to complain about the service. Some cancelled their Netflix service altogether, which is something that the company clearly picked up on. CEO Reed Hastings addressed Netflix subscribers in an email and on his blog, letting them know that he's willing to admit that he made a mistake - again.